Privacy Policy

Advent operates guided river rafting experiences in Kannur district, Kerala, and maintains this website to share package information, schedules, and booking options.

We may collect the following types of information:

• Contact details: name, phone number, email address, and messages you send through forms or WhatsApp.
• Booking information: preferred date, time slot, group size, package selection, and special requirements you provide.
• Technical data: IP address, browser type, device information, and pages visited when you use our website.
• Analytics data: aggregated usage statistics via tools such as Google Analytics (see Cookies below).

We do not intentionally collect sensitive personal data unless you voluntarily disclose health-related information relevant to rafting safety (e.g. in a booking note). Please share only what is necessary for your participation.

We use personal information to:

• Respond to enquiries and confirm rafting bookings.
• Coordinate guides, equipment, transport, and on-site safety briefings.
• Send booking reminders or operational updates (weather, rescheduling).
• Improve our website, services, and customer support.
• Comply with legal obligations and resolve disputes.
• Share photos or testimonials only where you have given consent or we have anonymised the content.

We process personal data based on your consent (e.g. form submission), performance of a booking contract, legitimate interests in operating a safe rafting service, and compliance with applicable laws in India.

We do not sell your personal information. We may share limited data with:

• Guides and on-site staff involved in your scheduled session.
• Service providers who host our website, process forms, or provide analytics (under confidentiality obligations).
• Authorities when required by law or to protect safety.

We retain booking and enquiry records for as long as needed to fulfil the booking, handle follow-up questions, and meet accounting or legal requirements. Analytics data is typically retained in aggregated form according to the provider's settings.

We implement reasonable administrative and technical measures to protect personal information. No online transmission is completely secure; please avoid sending payment card details through unsecured channels unless we explicitly provide a secure payment method.

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. We use Google Analytics (measurement ID configured in our site scripts) to collect anonymised traffic data such as pages viewed and general location.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Subject to applicable Indian law, you may request access to, correction of, or deletion of personal information we hold about you. You may withdraw marketing consent at any time. To exercise these rights, contact us with enough detail to identify your booking or enquiry.

Rafting bookings for minors require parental or guardian consent and supervision as per our activity rules. We do not knowingly collect personal data from children under 13 through the website without appropriate consent.

Our site may link to social media (such as Instagram) or external maps. Those services have their own privacy policies. We are not responsible for their practices.

We may update this Privacy Policy to reflect operational or legal changes. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

See also our Terms & Conditions for rafting participation rules.